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Returns & Exchange Policy

Our aim is to fulfill all the customers’ orders as soon as possible. All our orders are shipped only by USPS. The delivery time is generally 5-7 business days from date of shipping for any state in USA. Thread Champs offers you FREE SHIPPING as a benefit of buying our shirts. For shipping to any province in Canada the delivery time is generally 10-14 business days from date of shipping.

Customers are responsible for providing a correct shipping address. If you give us an undeliverable shipping address and your order is sent back to us, shipping charges are non-refundable. Additionally, you will be responsible for payment of any additional shipping charges to have your order resent to you.

All orders are shipped within 24 hours of a completed order being confirmed on our website  threadchamps.com, All orders are shipped from our warehouse in Toronto, ON, Canada.

Please contact  customercare@threadchamps.com   for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for their order once it has been fulfilled.

Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared and arrive in your hands in a proper time frame.

International Shipping & Delivery

Please contact customercare@threadchamps.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled.

International Taxes & Customs

Orders outside may be subject to import duties and taxes.  In addition, some orders may experience customs delays.  Unfortunately, we have no control over these charges or delays and cannot predict what they may be.   However, we will surely support your needs by providing specific information as soon as we learn about the exact reason of such delay. We, unfortunately, do not currently ship to other parts of the world except US and Canada. Please contact customercare@threadchamps.com if you reside in a country other than USA or Canada and we shall make every effort to complete your order. Shipping charges will vary depending on your country of residence in such cases.

ALL SALES ON DISCOUNTED MERCHANDISE ARE FINAL and not eligible for return or exchange.

Please note, our policies are subject to change in the event that we find a way to serve you better.

If you have any problems with your order, especially in terms of fit or color, or if you come across any workmanship defects, we’ll be happy to refund the amount.

Please contact us at CustomerCare@threadchamps.com  before you initiate any return of product. Please print out the Return Label sent as an attachment with the e-mail from CustomerCare@threadchamps.com  and paste it on top of the box containing the product returned the FROM address space. Please ensure that the label is stuck to the shipped box properly and does not fall off. Products returned without the Return Label on the box will not be accepted.

Please return the unused item with tags and packaging parts within 3 days of receipt. No used products or products sent without tags / packaging parts will be accepted. Please note that we will be unable to refund you the shipping amount and the HST (Harmonized Sales Tax) of 13% that was charged included in the price of the product when you purchased it.

You can initiate the returns by logging into your Thread Champs Account. Please return the products through a reliable courier with a tracking number only. You can call our customer center on +1 416-214-4278 in case of any query.

We will refund the money or issue Thread Champs Credits, as per your choice. Refund/Thread Champs Credits will be initiated after we receive the product at our warehouse. For Credit card/Debit card/Net Banking payments, it may take up to 3-4 weeks for the refund amount to reflect in your respective account (depending upon your bank). Thread Champs Credits will be issued within 2-3 business days and can be used to purchase again from Thread Champs.com. Please choose the desired option when initiating the return request on our website. For orders placed using Thread Champs Credits, the refund amount will be credited to your Thread Champs Credits account.

Any Thread Champs Credits / cash-back vouchers applied will be activated again. Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order. Free Gifts cannot be returned or exchanged.

Terms and Conditions for Returns

  1. Threadchamps.com will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
  2. Refund/Thread Champs Credits will be issued only after the product is received at our warehouse.
  3. Thread Champs Credits will be issued within 2-3 business days of receiving the product. Prepaid refund will be initiated within 7 working days of receiving the product. It may take 3-4 weeks for the amount, to reflect in your bank account (depending on your bank)
  4. You can return either complete order or some items from the same order.
  5. Please pack the products properly and return the product as per instructions given above in the Returns and Policy addressed to Thread Champs Inc, 1 Yonge Street, Suite 1801, Toronto, ON – M5E 1W7, Canada. Please do not forget to firmly paste the Return Label on the package.
  6. Please make sure you seal the packet completely before handing over to courier partners.
  7. Please use separate packets for items from separate orders.